EcoJarz strives to make the best quality products that are designed to stay out of the landfill. Please review our care instructions to ensure the lifespan of your EcoJarz product. We will replace any defective product, we just ask that you cover the cost of shipping. If one of our EcoJarz products does not perform to your satisfaction, please fill out the form below. Our EcoJarz team will review and respond within 3-5 business days, letting you know the next steps.