EcoJarz strives to make the best quality products that are designed to stay out of the landfill.
We will replace any product which we confirm by visual inspection to have defects in material or workmanship. Please provide photos when you contact us. We'll also pay the return shipping costs if the return is a result of our error, either if you received an incorrect item or defective item. Items damaged due to improper care or abuse will not be replaced. Our silicone and stainless steel products can scratch or fade due to normal wear and tear. Please visit our Care Instructions page to ensure the lifespan of your EcoJarz product.
If one of our EcoJarz products does not perform to your satisfaction, please fill out the form below with your order number, photos and details about the product you would like to replace. Our EcoJarz team will review and respond within 3-5 business days, letting you know the next steps.
We think you will love our products, and want you to be completely happy with your purchase. You may return most items within 30 days of delivery for a full refund. We just ask that you cover the shipping costs. We will issue a refund for returned items as soon as we receive your return package. Please note, that it may take your bank or credit card several business days to show the refund. Any items returned after 30 days will be issued store credit.
If you need to return an item, please contact us by filling out the Satisfaction Form below with your order number, photos and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.