Policies & Terms

SHIPPING

EcoJarz is committed to reducing waste in our shipping center, and we try to avoid using plastic for all shipments.  Our stainless steel products may arrive with some light scratches because we do not wrap them in protective plastic.  Your package may come stuffed with recyclable paper for padding.    We tend to avoid shipping in plastic bubble mailers, however in some instances, like shipping a heavy glass jar, a bubble mailer is more cost effective.  We try to ship in the smallest box possible and use paper-backed tape, instead of plastic tape.  We may even reuse shipping boxes to avoid waste!  

We ship out most orders within 2-3 business days from our warehouse in Denver, CO.  We generally use USPS First Class for orders under a pound in weight, and USPS Ground Advantage or UPS Ground for heavier shipments, including jars.  We generally do not do rush or expedited shipping unless requested and approved before ordering.  Please allow 2-5 business days during normal shipping conditions before contacting us about a missing order.   Sometimes deliveries can be delayed.  If your package arrives damaged/and or the item is missing, please contact us right away with photos, if possible.  Any packages returned to us as undeliverable may be shipped again at no additional charge to you, however continued issues may result in additional charges or order cancellation.

Yes, we ship worldwide! For International customers, you will need to pay the Duties and Taxes on your order, the price of which varies depending on what country you live in.  International shipments can sometimes take up to 14 days to arrive once shipped.  We only ship with approved international shippers, like USPS, UPS, or DHL.

RETURNS & EXCHANGES

We think you’ll love our products, and want you to be completely happy with your purchase.  Any EcoJarz product may be returned within 30 days of delivery for a full refund.  We just ask that you meet us halfway and cover the cost of shipping it back.  We will issue a refund as soon as we receive your return package.  Please note, that it may take your bank or credit card several business days to show the refund.  Please mail all returns with a note requesting a refund to:

If you received an incorrect item from the packing slip or a defective item, please contact us right away!   We'll cover the return shipping costs if the return is a result of our error.  It typically takes us 3-5 days to process a refund or exchange request.

For exchanges, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  If the requested  item is the same price, we can easily swap it and mail it back.  However, the price of each item can vary depending on size or material.  If the price of the exchanged item is different, the exchange will be treated as a refund and the new item will need to be a separate purchase. 

Please email your concerns and questions regarding refunds or exchanges to support@ecojarz.com.  Please allow 3-5 business days for us to process your request.